Menu

Home Home entertainment Home automation Online Store News Shopping Cart

0

Warranty and Returns

Incorrect, Faulty or Damaged Goods.

Soundline Audio will replace any goods delivered to you that are incorrect or in a faulty or damaged condition.  Under these circumstances we will refund the cost of return freight.

If the packaging appears to be damaged at time of delivery, you must advise the freight company immediately and note any damage in writing before signing for any goods.  If you do not notify the freight company immediately of any visible signs of damage we shall have no liability to you.

You must notify us by email immediately upon receipt of any freight-damaged goods and no later than 7 working days of receiving incorrect, faulty or damaged goods.  If you have not notified us within 7 working days of the delivery of the goods in question, we shall have no liability to you.

Any incorrect, faulty or damaged goods must be returned to us unless otherwise agreed in writing, before any refund will be made.  See Return of Goods section for details on returning goods.

30-Day Home Trial

Try most Kimber Kable, Geneva Lab and Tivoli Audio products at home. If at any time you decide that these products do not suit you, then simply return them within 30 days for a full refund or exchange, see Return of Goods section below for conditions on returning goods. 

Geneva Sound Systems Model XS, S, M and World Radio are available for our 30 day home trial period.

All Tivoli radio's listed on this website are available for our 30 day home trial period.

Custom made Kimber Kable products and any non-standard cables are excluded from our 30 day home trial period. A basic summary of standard cables is listed below:    

Summary of Standard Length Kimber Kables: 

Kimber USB Cables - 1m

Analog Interconnects (excl Select) – 0.5m, 0.75m, 1m

Digital/Video Interconnects (excl Select) – 0.75m, 1m

Speaker Cables, PR, VS, TC –  3m, Other lengths by request.

Why not include all cables in the 30 Day home trial?

The reason is that there is such a huge variety of cables many with different lengths, different connectors, different colours, in fact the potential number of different combinations is staggering!  We just can’t stock them all and also many cables are a “one-off”. 

To cancel your order (i.e. not returning the items for an exchange item) you must notify us in writing by e-mail.  

For full information on how to return products under our 30-Day Home Trial, please refer to the Return of Goods section below.

Once you have returned the products to us under the 30 Day Home Trial, any sum paid to us from your credit card will be refunded to your account as soon as possible and in any event within 30 days of your cancellation provided that the goods are returned as set out in the Return of Goods section below.

Return of Goods

If you wish to return goods to us, you must notify us by email and we will send you a return form to complete. The return form will request the following information:

•Date of purchase:

•Order or Invoice Number:

•Reason for Return

•Your name and daytime contact number:

Any returning goods must be returned to us in new and unused condition, packed in the original manufacturers packaging and then placed in a strong outer carton for shipping.  Do not ship only in the original manufacturers packaging.

For items with a value over $30.00 we strongly recommend using a traceable return freight method.  For example using a courier company, New Zealand Post Courier Bag, Certified or Registered Mail.  We cannot be held responsible for returning items damaged or lost in transit.

We can also arrange to have the goods collected from you by our couriers and the cost of the return freight will be deducted from any refund.  Please contact us for details if you require this service. Goods are returned to us at your cost and risk.